Terms Of Service

Warranties:

All watches sold at Quartz Watches Inc. are all 100% authentic  timepieces. We only carry Genuine Watches. All our watches come with warranty. The new watches carry a 2 Year Warranty, and the pre-owned (USED)  watches carry a 1 year warranty.

 

Warranty Terms and Conditions:

All warranty related claims must be authorized by Quartz Watches  Inc. by emailing us at Repairs@quartzwatchesinc.com. All packages must include inside the box customer’s name, address, phone number, email address, and a description of the problem.  Items must be shipping by a known carrier with a tracking number. We strongly suggest  you use signature confirmation, and recommend Insurance, as we will not be liable for Item lost, stolen, or damaged in transit.

 

Coverage:

Quartz Watches Inc. will repair or replace, at the company’s option, the movement of the timepiece if such movement proves to be defective.  The warranty does not cover batteries, (although, if a customer is willing to pay for the shipping, we will gladly replace the battery and ship the watch back to them. ) Does not cover crown or stem, leather straps, bracelets, crystals, cases, or metal plating. The warranty does not cover accidents, misuses, or neglect and void if the watch has been opened or taken apart, or has been serviced by any other party other than Quartz Watches Inc.

Warranty is non-transferable.

 

Payment options:

Quartz Watches is dedicated to the privacy of all of our customers. All your personal information will only be used for that specific transaction, after that, all information is shredded.  We also use electronic Security such as SSL Certificate to protect your privacy.

Accepted Payment Forms From US Buyers

Credit Cards: Visa, Mastercard, Discover, and American Express. Item can only be shipped to the credit card billing address.

Paypal payment:  We will accept payments of up to $10000 with paypal. We ship the item to the address that is confirmed on paypal, we can not ship to a different address, and unfortunately we cannot ship to unconfirmed addresses. If you made a mistake during the purchase and need to change the address, we would have to reinvoice you, once payment is received with the correct address, then your original payment will be refunded.

Amazon Checkout: Item will be shipped to the address shown on the packing slip.

Certified Checks: Must be drawn from a US Bank, Item will be shipped once it clears our bank normally about 3-5 business days. Once we receive clearance we will the ship the item

Western Union Payments: We  will accept a Western Union payment of up to $2500. Customer must provide us with a transaction ID, once we receive our payment, we will then ship the merchandize.

Postal Money Orders: We accept Postal Money Orders. Item will be shipped after we have received our funds.

Wire Transfers: We will discount the sale price on any transaction paid for by a Wire Transfer. Please contact us for more details.

Unfortunately due to fraud, Quartz Watches Inc. Will not accept personal checks.

 

International Payments:

Paypal Payments: We will accept paypal  payments of up to $10000 with paypal. Payment has to come from a Confirmed paypal address, and the item can only be shipped to the address on the transaction page. NO EXCEPTIONS.

Amazon Checkout: Item will be shipped to the address shown on the packing slip.

Wire Transfer: We accept electronic wire transfer from all International buyers. We will discount the sale price on any transaction paid for by a wire transfer.

International Buyers will be liable for all duties, Taxes, VAT, or any other handling and transportation fees that are due when the item arrives in their country. Such fees will be billed through FEDEX by your local customs. Quartz Watches Assumes no responsibility. If an Item is returned back to us, because the customer refused to pay the duties, such charges will be deducted from the refund.

 

Shipping Policies:

Quartz Watches Inc. offers free shipping on all domestic items, and all International orders over $500 get free standard International shipping.  We ship with FEDEX, Fully Insured, with Signature confirmations (Items shipped over $500 value) and full tracking.

Quartz Watches Inc. does not guarantee delivery times.

Items are shipping either same day or within 24 hours on all in stock items.

FEDEX will try to deliver an item 3 consecutive days to the buyer and leave  a door tag to the customer stating so. After the 3rd attempt, the item will be shipped back to our offices and the return shipping will be the responsibility of the buyer, and will be deducted from the refund.

We will ONLY ship to APO/ AE addresses if the payment is received by a bank wire, and assume no responsibility if the item is lost, stolen, damaged or never arrives to the destination.

We do not ship to P O BOX Address, as FEDEX does not deliver to such addresses. If you have to have it shipped to a P O BOX address, please contact us before you purchase the item.

All items will be shipped to the address that is on the transaction packing slip, NO EXCEPTIONS. Once label is printed, you can arrange with FEDEX and have the item shipped to the nearest FEDEX office and pick it up from there with proper Identification.

All International orders will be shipped with a commercial Invoice. We will report actual value on all shipments. Buyer will be responsible for all duties, Taxes, VAT, and all other transportation charges. Quartz Watches Assumes no such liability. In the event the item is returned back to us because the customer refused to pay such fees, they will be deducted from the refund, plus the return shipping fees. For your convenience we have a VAT Chart that will give you an idea of how much these duties will be.

We recommend you check the content of your package right away and contact us if the parcel is damaged in transit right away, but emailing us at sales@quartzwatchesinc.com, or by calling us at 805-791-9300, so we can proceed to open a claim with the carrier. Most insurance claims are paid within 30 days.

 

Return Policy:

If you are not completely satisfied with your purchased item, you may return is with 14 calendar days of shipment date for a refund minus shipping fees and a 20% restocking fee of the full order amount (Minimum $50 per item). Or a full value one time exchange for a similarly priced item plus shipping fees. Please ship back your item promptly once you have called Quartz Watches Inc. to notify us of the return at 805-791-9300 or email Returns@quartzwatchesinc.com

Please report any imperfections or discrepancies within 24 hours of receipt and have the item returns to us within 7 calendar days of receipt. Any exchanges after the first one will incur a 20% restocking fee. All refunds will be processed in the same manner as payment form. Please allow 2 business days after receipt of the return for the refund to be processed. The exchanged item will not be shipped until the original watch is received. It will be shipping out within 2 business days or receipt of the returned item. The restocking fee applies to all orders, No Exceptions.

Items must be returned UNWORN, unaltered, and in their original condition with their original boxes, and will al paperwork, parts, and accessories. Tags and protective sticks must not have been removed and no signs of wear on the product or the case.

Sender is responsible for fully insuring the package for the full invoice amount. We are not responsible for packages lost in transit and therefore require packages to be send insured.